A well-done article on hate mail.
I think I've walled up over the years against hate mail. Having worked at two wonderful organizations which are despised by some, and by being Gay and despised by many, it gets to where you know hate's there, you see it, and you move on. You don't let it sink in anymore. Been there, done that.
But that must not be the end of the story-- because hate mail, phone calls, etc. tear at the core of our humanity. And, they really are inappropriate and uncivilized, so I say we sick Miss Manners after them.